You’ve been enrolled in Virtual Care to support your health between clinic visits. Our goal is to help you stay on track with your care plan and feel your best—every day.
What Is Virtual Care?
Chronic Care Management (CCM)
- Monthly (or more often if needed) check-ins with a care team member
- Help managing chronic conditions like diabetes, high blood pressure, heart failure, or high cholesterol
- Medication review and support
- Health coaching and goal setting
- Coordination with your doctors and specialists
Remote Patient Monitoring (RPM)
- Use of easy-to-use home devices (like a blood pressure cuff, weight scale, or pulse oximeter that monitors oxygen saturation)
- Daily or regular tracking of your vital signs
- Your readings are reviewed by a nurse or medical professional
- We contact you if your numbers are outside your normal range
What To Expect?
- You may receive a monitoring device in the mail or from your provider
- We’ll show you how to use it
- A nurse or care manager may call you each month or when there’s a concern
- You’ll still keep your regular doctor’s appointments — this program adds an extra layer of support
When We’ll Reach Out
- Your blood pressure, weight, pulse, or oxygen is out of range
- You report chest pain, shortness of breath, or unusual symptoms
- Your mental health screening shows an increased risk
- You’ve missed device readings for several days in a row
Is My Information Safe?
Yes. Your health information is secure and confidential, just like at your doctor’s office.
